Privacy Policy
Sara Global Pte Ltd and its subsidiaries (collectively “Sara Global”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes how Sara Global collects, uses, and discloses personal data in compliance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
With regard to your personal data, this Policy does not supersede or replace any prevailing consent which you may have provided to Sara Global and your personal data will not be used for a new purpose unless Sara Global has obtained your consent in writing, recorded, or any other form that is accessible for subsequent reference. This Policy may be updated from time to time to ensure that it is consistent with our future developments or business purposes and/or any amendments to the statutory or regulatory requirements. All updates to this Policy will be published on our website, WWW.HUFT.SG.
Sara Global does not retain personal data longer than necessary for the purposes for which they are collected except where necessary to comply with Sara Global’s legal obligations. For the purposes of this Policy, personal data shall have the same meaning as stipulated in the PDPA, being data from which an individual can be identified and collected by Sara Global in electronic or other forms.
1. Personal data collected by Sara Global may include and not limited to the following:
- Individual’s full name
- Individual’s date of birth
- Individual’s gender
- Individual’s residential or mailing address
- Individual’s mobile or home telephone number
- Individual’s electronic mailing (E-mail) address
- Individual’s internet IP address, hyperlinks visited, and other online activities conducted(e.g. online shopping)
- Individual’s photographs and video recordings from Sara Global’s retail stores or during Sara Global’s events/roadshows/campaigns
- Individual & profile photo or video from Instant Messaging and Video Call Apps (e.g. LINE)
2. Collection of Personal Data
Personal data collected by Sara Global will only be used or disclosed for the purpose(s) for which it is collected unless required or authorised under the PDPA or other applicable law. Sara Global will make reasonable efforts to ensure all personal data collected is accurate, complete and corrected accordingly.
Sara Global may collect your personal data through one or more of the following methods:
- Online user account registration form
- Online user account update form
- Online checkout form
- Survey or feedback form
- Correspondence or electronic mail
- Online chat on Sara Global’s official website
- Electronic messages posted on Sara Global’s social media platform(s) (e.g. Facebook)
- Verbal communications with staff of Sara Global
- Photographs taken during events/roadshows/campaigns in partnership or associated with Sara Global
- Third party business partners or associates of Sara Global
In addition to the above, Sara Global may use the following technology to automatically collect information about:
- your activities on Sara Global’s website
- Cookies
- Flash Cookies
- Web beacons, clear pixels, or pixel tags
- Analytical tags
- Web server logs
- Visitor Declaration Form
- Instant Messaging Apps (e.g. LINE, Whatsapp & etc.)
3. Use of Personal Data
Depending on the services required or utilised, your personal data will be used for the relevant purpose(s) as deemed reasonable by Sara Global, which may include one or more of the following:
3.1. Services
- To verify your identity
- To process and execute your home and/or online delivery orders.
- To create, provide, and manage your membership and/or online user account(s) with Sara Global
- To enhance your shopping experience on our website
- To facilitate payment of purchase orders and to process refund
- To respond to and handle your enquiries, complaints, and suggestions.
- To carry out contests and lucky draws
- To handle disputes or discrepancies
- Any other purposes associated with the services, products, or goods sold by Sara Global
3.2. Communications
- To inform you of marketing information including and not limited to promotions, products, services, pet-related news, updates of business operations and developments from Sara Global and our partners.
- To send you surveys regarding customer satisfaction with Sara Global’s products and services.
- To publish the winner’s identity in contests and/or lucky draws
- To publish customer’s compliments and feedback.
- To inform you on any reasonable transaction discrepancies or recovery of your personal belongings in Sara Global’s premises
3.3. Security and developments
- To manage the safety and security of Sara Global’s premises and services
- To perform business analyses
- To comply with any applicable laws and regulations or to assist in law enforcement by relevant authorities.
- To assist relevant authorities in contact tracing if required
4. Disclosure of Personal Data
Sara Global will not disclose, share, transfer, sell or rent personal data to any third party without your consent. However, to carry out our business operations and to provide our services to you, Sara Global may engage third party service providers to assist us. As such, Sara Global will provide these companies with only those elements of your personal data which are pertinent to the execution of these engaged services. Henceforth, the disclosure of your personal data may include and is not limited to the following organizations:
4.1. Service Providers
- Data Intermediaries
- Telecommunication companies
- Courier service companies
- Information technology companies
- Banks
- Payment vendors
- Credit card companies.
- Auditing companies
- Legal firms
- Public relations agencies
4.2. Government Ministries or Law Enforcement Agencies
- Monetary Authority of Singapore
- Accounting and Corporate Regulatory Authority
- Singapore Police Force
- Personal Data Protection Commission
- Animal & Veterinary Service
- Ministry of Health
Sara Global will also take reasonable measures to ensure that organizations to whom we have disclosed your personal data are legally bound to comply with the PDPA.
5. Security of Personal data
Sara Global will undertake reasonable security arrangements to protect your personal data in our possession or under our control from unauthorized access, collection, use, disclosure, copying, modification, or disposal. Only authorized personnel have access to our internal customer database system which is stored on a firewall and password protected server. Furthermore, physical access to the server is limited to only authorized personnel.
As our websites may contain links to other websites of our business partners or associates, Sara Global is not responsible for the content, security, or privacy policies in these websites.
6. Contact Us
If you:
- have any questions or feedback relating to your personal data or this Policy.
- would like to obtain access and/or make corrections to your personal data; or
- would like to withdraw your consent to any use of your personal data as stipulated in this Policy, kindly submit an online enquiry via our website, WWW.HUFT.SG or mail your requests to hello@huft.sg