Returns & Refund Policy

Returns and Refunds Policy

At huft.sg, we want you and your pets to be completely satisfied with your purchase. If something isn't quite right, you can initiate a return/refund request within 48 hours of receiving your item.

Initiating a Return/Refund

• Log in to your account on our website and submit a return request.
• Our team will review your request and, upon approval, you will receive instructions on how to proceed.

Shipping Your Return

Approved returns should be shipped to the following address:
Warehousejoy Pte Ltd,
23 KIAN TECK ROAD - #02-00,
Singapore - 628774.

Replacement Orders

Once we receive the returned item and it passes our quality check, we'll issue gift vouchers to your account. Use these vouchers to place a replacement order. It's like giving your pet a new treat!

Refunds

If you prefer a refund, we’ll process it to your original method of payment within 5-7 working days after the product clears our quality check. Just like how we ensure every treat we offer is purr-fect, we’ll make sure your refund is processed smoothly.

Customer Support

If you have any questions or concerns about your order, please do not hesitate to contact us at hello@huft.sg. Our customer support team is available to assist you with any inquiries. We're here to help, whether it's a tail wag or a meow!